Privacy Policy

Last updated: January 2026

Introduction

Workspace Diagnostic ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sarahcostamateus.com and interact with our diagnostic-first cleaning service platform.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site. By accessing and using Workspace Diagnostic, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information in several ways to help facility managers and office administrators identify and solve workspace hygiene problems through our diagnostic assessment process.

Information You Provide Directly

• Contact Forms: When you submit inquiries about your workspace cleaning challenges, we collect your name, email address, phone number, company name, and details about your facility and specific hygiene concerns.
• Assessment Responses: When you use our diagnostic symptom checklist or workspace assessment tools, we collect information about visible dust accumulation, carpet staining, restroom odours, high-touch surface conditions, and other workspace conditions you report.
• Service Requests: If you request a service consultation or quotation, we collect facility details, preferred contact methods, and information about your cleaning requirements and pain points.
• Email Communications: We collect any information you include in email correspondence with us at hello@sarahcostamateus.com.

Information Collected Automatically

• Website Usage Data: We may collect information about how you interact with our site, including pages visited, time spent on pages, links clicked, and the diagnostic sections you explore.
• Device Information: We collect information about the device you use to access our site, including device type, operating system, browser type, and IP address.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and understand how you use our diagnostic tools. This helps us improve the relevance of our service recommendations.

Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to collect usage data and improve your experience. Cookies are small files stored on your device that help us remember your preferences and track your interaction with our diagnostic assessment tools.

We may use analytics tools to understand how facility managers and office administrators use our platform, which workspace problems are most commonly reported, and how our diagnostic journey performs. This data helps us refine our service recommendations and content.

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect your ability to use certain features of our diagnostic tools.

How We Use Your Information

We use the information we collect for the following purposes:

• Diagnostic Assessment: To understand your specific workspace hygiene problems and match you with appropriate cleaning solutions.
• Service Delivery: To provide quotations, schedule consultations, and deliver targeted cleaning service recommendations based on your identified needs.
• Communication: To respond to your inquiries, send service updates, and provide customer support related to your facility's cleaning challenges.
• Platform Improvement: To analyse how facility managers use our diagnostic tools, identify common workspace pain points, and enhance our assessment process and service offerings.
• Marketing and Outreach: To send you information about our services, case studies relevant to your facility type, and resources that address your specific workspace concerns (with your consent where required).
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations in Italy and the European Union.

Sharing Your Information

We do not sell your personal data. However, we may share your information in the following circumstances:

• Service Providers: We may share information with third-party processors who assist us in delivering services, such as email service providers, hosting providers, and analytics platforms. These processors are contractually obligated to use your data only to provide services to us and to protect your privacy.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If Workspace Diagnostic is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Data Retention

We retain your personal data for as long as necessary to provide our services, fulfil the purposes outlined in this Privacy Policy, and comply with legal obligations.

• Contact and Assessment Data: We retain information from your diagnostic assessments and service inquiries for up to three years to support ongoing service delivery, follow-up consultations, and improvement of our recommendations.
• Communication Records: Email correspondence and support tickets are retained for two years after the last interaction.
• Analytics Data: Aggregated usage data may be retained longer for trend analysis and platform improvement, but is not linked to your identity.

You may request deletion of your personal data at any time by contacting us, subject to legal retention requirements.

Your Rights and Choices

Under the General Data Protection Regulation (GDPR) and Italian data protection law, you have the following rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information about you.
• Right to Erasure: You can request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You can request that we provide your data in a structured, commonly used format so you can transfer it to another service.
• Right to Object: You can object to our processing of your data for marketing or analytics purposes.
• Right to Withdraw Consent: If we process your data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

Security of Your Information

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account information you create.

Third-Party Links

Our website may contain links to third-party websites and services that are not operated by Workspace Diagnostic. This Privacy Policy applies only to our site. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

Children's Privacy

Our services are designed for facility managers and office administrators. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected data from a child under 16, we will delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Workspace Diagnostic is based in Milan, Italy. Your personal data is processed and stored within the European Union in compliance with GDPR. If we transfer data outside the EU, we do so only with appropriate safeguards and in compliance with applicable data protection laws.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please contact us:

We will respond to your request within 30 days or as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

Your continued use of Workspace Diagnostic following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.